Frequently Asked Questions
What is your primary business focus?
We are specialized in the production and manufacture of various types of high-quality water tanks, electric water heaters, and all-in-one heat pump systems.
Do you offer OEM or ODM services?
Yes. While we have our own brand, we provide comprehensive OEM and ODM services to meet your specific branding and design requirements.
How can we become an authorized agent or distributor?
To establish a partnership as an agent, distributor, or exclusive representative, we typically require at least one year of successful cooperation as a foundation.
What kind of after-sales service and warranty do you provide?
We provide a 5-year warranty service in accordance with our standard warranty policy to ensure long-term reliability and customer satisfaction.
What is the typical production lead time?
For in-stock goods, the lead time is generally 3-7 working days. For non-stock items or large orders, it typically ranges from 15-25 working days depending on the quantity.
Are the water tank volumes customizable?
Yes, we offer multiple volume options ranging from 150L to 300L to suit different residential or commercial requirements.
PeakWay Pump
