After-sales service is also a value-added service that customers care about most. Our products are produced in strict accordance with EU standards, and the products will undergo many strict inspections before they are sent from our factory, we will try our best to ensure that each machine delivered to the customer is of high quality. But in the long-term operation of the machine, there may be individual failure problems.
In response to this problem, we will offer our customer 2-5years of warranty service, our warranty services include maintaining, repairing, replacing a warrantied product, and supplementing spare parts, and different products have different warranty periods.
Warranty for pool heat pumps
- 2 Years warranty on whole units
- 5 Years warranty on compressor
- 7 Years warranty on heat exchanger
Warranty for EVIInverter heat pumps
- 1.5 years since delivery time.
In addition, the Power World team will visit the key customers at least one time a year normally for after-sales updates, technical training, new product introduction, and marketing strategy discussion, ensuring close communication with the customers.
Our after-sales hotline is online 24 hours a day, if customers have any problems, please feel free to contact us, our professional technical team will give you a solution as soon as possible, and if you are in Europe, you can also call our overseas after-sales center, Power World will give you the best services.